Frequently Asked Questions

Everything you need to know about your Scotch & Soda experience.

What is your standard shipping policy?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, and we provide free shipping on all orders over $150.

How can I return an item?

Returns are accepted within 30 days of delivery. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

How do I find the right size?

Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for our slim-fit collections.

Can I track my order status?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are Scotch & Soda products sustainably made?

We are committed to increasing our use of organic, recycled, and regenerative materials. Currently, a significant portion of our collection is part of our 'S.O.D.A.' initiative for more sustainable fashion.